Terms of sale

General Information

As we are a network we do practice different terms for different product lines. Please refer to our Price lists  for more information.  Feel free to contact us if anything is unclear.

You as the customer are required to check the law in your country regarding the import of plants. Laws change all the time regarding this, with few countries adopting the same practice for this process. We accept no responsibility for any import formalities, however we do guarantee that all export paper work will be processed with every shipment. We have a link to the CITES website on the links page, with this link you can find the contact information of every CITES office in the world.

Please do check the weather in your area before ordering plants, any damage caused by extreme weather will not be covered by us.

Shipping

Air cargo

Air cargo is by far the fastest way for you to get your plants, in most cases it is a same day service.  In many countries, you will need the help of a shipping agent to clear the shipment at your nearest international airport, but it is not necessary in every country. Some countries have a very relaxed outlook to importing plants, where it is just a matter of going to the cargo terminal of the airport and presenting your air way bill and collecting your plants. Please do check the conditions in your country before ordering.  This service is not as expensive as many people think. Feel free to contact us for a free quote.

EMS

This service can be more convenient for some customers as it is a door to door service, in most cases it will take 3-10 days for the plants to arrive.  It is very important that you do check the local law regarding this service we will not be responsible for any plants that will be held by customs due to improper import paper work.  As this service can takes longer time it will take longer for the plants to recover.  Do not order plants by this service in times of extreme heat or cold.

Payment

Payment in all cases is 100% in advance. As we deal internationally we do not offer credit terms. Our preferred method of payment is bank transfer.

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